Substance Nappy Ointment

All orders are processed within 1–2 business days of placement. You'll receive a confirmation email with tracking once your order ships.

Local Delivery — Toronto
$10 flat fee · 2–4 business days. Select "Ship/Deliver" at checkout. Enter your cell phone number for text tracking updates. Condo/apartment? Don't forget to include your buzzer number at checkout.

Canada-Wide Shipping
Orders $175+ → Free shipping
Orders below $175 → Calculated at checkout. Delivery typically within 2–7 business days, depending on your province.

Note: free shipping excludes Yukon, Northwest Territories, Nunavut, and remote communities — shipping fees apply to all orders in these regions.

International Shipping

We ship to the European Union within 2–3 business days of order placement (may be longer during high-volume periods). Shipping is calculated at checkout. Customers are responsible for any duties or customs fees.

For full details on shipping, please see our Shipping Policy.

Matter Company, founded in Toronto in 1996 by Denise Williams, offers luxurious all-natural skincare inspired by traditional herbalism. With a background in environmental science and herbalism, Williams formulates skin salves and ointments using therapeutic herbs, plant extracts, and essential oils, avoiding parabens and petrolatum. Her nature-based healing products quickly gained popularity, leading to a full skincare line.

Helianthus annuus* (sunflower seed) oil, Cocos nucifera* (coconut) oil, Cera alba (beeswax), Calendula officinalis* (pot marigold) flower, Althaea officinalis* (marshmallow) root, Hypericum perforatum* (St. John's wort) herb, Butyrospermum parkii* (shea butter), Theobroma cacao* (cocoa) butter, Daucus carota sativa (carrot) seed oil, Commiphora molmol* (myrrh) gum powder, Achillea millefolium* (yarrow) flowers, Anthemis nobilis (roman chamomile) essential oil, Tocopherol (vitamin E).

*certified organic

This product comes packaged in reusable, recyclable plastic jar/bottle, reusable, recyclable plastic lid.

This product is a natural-based alternative to nappy ointment, often packaged in single-use containers.

This product is made of compostable ingredients. We recommend that it be used until finished and then refilled at our store.