Substance Nappy Ointment

All orders ship from our Toronto shop. Shipping rates are calculated at checkout based on your location and preferred carrier.

You can choose from several delivery options — including ICS, UPS, and Canada Post Expedited — to find the speed and price that work best for you.

If something isn’t quite right, we’re happy to offer an exchange or store credit within 14 days of purchase for items that are unused, unopened, and in their original packaging. Please note that we do not offer refunds, and opened or used products cannot be returned.

For full details on return instructions and shipping information, please refer to our Shipping Policy and Return Policy pages.

Matter Company, founded in Toronto in 1996 by Denise Williams, offers luxurious all-natural skincare inspired by traditional herbalism. With a background in environmental science and herbalism, Williams formulates skin salves and ointments using therapeutic herbs, plant extracts, and essential oils, avoiding parabens and petrolatum. Her nature-based healing products quickly gained popularity, leading to a full skincare line.

Helianthus annuus* (sunflower seed) oil, Cocos nucifera* (coconut) oil, Cera alba (beeswax), Calendula officinalis* (pot marigold) flower, Althaea officinalis* (marshmallow) root, Hypericum perforatum* (St. John's wort) herb, Butyrospermum parkii* (shea butter), Theobroma cacao* (cocoa) butter, Daucus carota sativa (carrot) seed oil, Commiphora molmol* (myrrh) gum powder, Achillea millefolium* (yarrow) flowers, Anthemis nobilis (roman chamomile) essential oil, Tocopherol (vitamin E).

*certified organic

This product comes packaged in reusable, recyclable plastic jar/bottle, reusable, recyclable plastic lid.

This product is a natural-based alternative to nappy ointment, often packaged in single-use containers.

This product is made of compostable ingredients. We recommend that it be used until finished and then refilled at our store.