COVID-19 updated hours: Monday CLOSED / Tuesday-Sunday CAUTIOUSLY OPEN 10am-6pm
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May 23rd, 2020
After a temporary closure since March 17th 2020, we are ready to cautiously reopen our doors on May 26th 2020. We are following best practices as set out by Toronto Public Health.
We will be keeping things safe by continuously cleaning and disinfecting high-touch areas throughout the store.  

As you walk in please use our sanitizing station before you run wild and browse our shelves.
Social distancing is very important right now. We ask our customers to respect physical distancing, both from other customers and from our team members. 
The health and wellbeing of our customers, our employees and the community at-large is our priority. We will continue to serve you through our online shop, with our extensive product selection for sustainable living, open 24/7. 

We will continue to monitor the situation and follow the recommendations of government health officials, and keep you posted. 

In the meantime, we are thrilled to introduce the following options for your online orders, during this time: 

Reduced Shipping Rates
  • Flat rate shipping of $8, plus taxes. Applicable to orders up to $120, before taxes. Canada wide. Shipped by Canada Post Expedited Parcel.
  • Free shipping on orders over $120, before taxes. Canada wide. Shipped by Canada Post Expedited Parcel.
Free Local Delivery Service in Toronto **NEW extended coverage**
  • Free Toronto delivery on orders over $45. 
  • Delivery schedule: Monday: East End, Tuesday: Midtown, Wednesday: Old Toronto/Downtown, Thursday: West End, Friday: Etobicoke.         
  • *NOTE for CONDO and APARTMENT buildings, please leave a phone number where we can reach you when we are on our way. We will call you and leave the package outside your building, our team is not able to buildings.

    CURBSIDE PICKUP at our store in The Junction

    • ⁣You can still place your online order (including heavy refills) and pickup at our store. No human contact. ⁣
    • Pick up available Tuesday through Sunday from 2-6pm
    • Place your order online and select “free store pick up” at checkout. ⁣
    • Orders will be available for pickup the following day. ⁣
    • Call us at 416-766-9633 when you’re outside of our store and we will place your package in between our 2 glass doors. ⁣
    • Grab it, and go 😊
    New Refill System
    We appreciate that many essential products will be needed in your home, especially at this time. We want to continue to encourage sustainable living and avoid unnecessary plastics. We have thoroughly reviewed the possible options to continue to offer refills in a safe and sustainable way. 
    For refills you’ll be able to come in-store, return our containers cleaned, and swap them for PREFILLED bottles and jars or get your deposit back as store credit. ⁣⁣⁠
    In order to keep things safe, we won’t be refilling your own containers for now. ⁣⁣😥⁠
    Refillable products will continue to be fulfilled in our clean bottles and jars for delivery and curbside pickup.⁣⁣⁠ ⁣⁣⁠ 

    How will this work?
    • Given the current special circumstances, in order to keep things safe, ensure proper cleaning of containers, and make it operationally-efficient,  REFILLS will be fulfilled in clean mason jars. There is a $1.25 deposit for the jar already included in the price. 
    • REFILLS are available for local delivery and curbside pick-up. 
    • You can return the jars cleaned, and get your deposit back as store credit for your next purchase.
    • Our driver will not be picking up empty jars. If you would like to drop-off your jars and get your deposit back you can email us at or come by the shop during walk-in hours.
    • Please see a list here of all refills available for delivery at this time.  We will continue to evaluate how to increase the selection without compromising our collective safety. 
      • Gift cards are also available for purchase online. 

      We commit to providing you with exceptional customer service during this time. If you have any questions or concerns, please email:

      We want to thank you for your patience and your patronage in support of small businesses. We appreciate your loyalty. We know this is a very challenging time, but as a community we will get through this together! Our strength comes from how we care for each other. 
      Miriam Juarez Alcaraz & the Pretty Clean Shop team